Dr Peter Prevos, Civil Engineer and Social Scientist

Dr Peter Prevos trained initially as a carpenter. But, even before leaving technical high school his teachers already told him to be too clumsy to swing a hammer. Peter thus moved on to study architecture at university. But, after one year of sketching and draughting, the lecturers decided that he was not creative enough to be an architect. Not perturbed by this second disappointment he chose to become a civil engineer.

Peter even had an engineering career which allowed him to travel around the world, building islands, bridges and pipelines, destroying nature everywhere he went. But, even early in his career, Peter decided not to be technical enough to be an engineer and started studying philosophy and management. He holds a PhD from La Trobe University with a dissertation about the practical implementation of Service-Dominant Logic in water utilities.

Peter currently works for a regional water corporation in Victoria, Australia where he manages the Data Science team. In his spare time, he performs magic shows and maintains a website with philosophically oriented musings.

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  • Prevos, P. and Goetz, M.K. (2018). Tasting Water to Improve Customer Outcomes. Water e-Journal (3)2, 1–6 (DOI 10.21139/wej.2018.019) Executive Summary.
  • Prevos, P. (2017). Customer Experience Management for Water Utilities. London: International Water Association.
  • Prevos, P. (2017). Lifting the ‘Big Data’ veil. Creating Value through Applied Data Science. Water e-journal (2)1, 1–5 (DOI 10.21139/wej.2017.008). Executive Summary.
  • Goetz, M. K. and Prevos, P. (2016). Tap Crawl from Down Under. Journal AWWA (108)12, 47–53 (DOI 10.5942/jawwa. 2016.108.0192).
  • Prevos, P. (2016). Servaqua: Towards a Model for Service Quality in Potable Reticulated Water Services. In C. Campbell & J.J. Ma (Eds.), Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing (p. 366–375). Cham: Springer International Publishing. (DOI: 10.1007/978-3-319-24184-5_95).
  • Prevos, P. and Sheehan, D. (2015). Health-Based Targets performance reporting. Water: Journal of the Australian Water Association (42)7, 62-64.


Conference Papers & Posters

  • ServAqua: Towards a Customer-Focused Model for Service Quality in Water Utilities. World Water Conference, Brisbane. October 2016.
  • Lieverloo, J. H. M. van, et al. (2016). Internationally observed correlation between frequencies of (faecal) indicators and mean heterotrophic plate counts in drinking water. Presented at the World Water Congress, Brisbane, Australia: IWA.
  • Tap Crawl: Using Taste testing as a tool to transform employee perceptions of the customer experience. OzWater, Melbourne, 10–12 May 2016. Michael Flynn Award for the Best Poster.
  • Health-Based Targets performance reporting: Virtual SCADA tags to facilitate data analysis. OzWater, Melbourne, 10–12 May 2016.
  • The Customer is Always Right: External Factors Influencing Perceptions of Quality in Tap Water Services. OzWater, Adelaide, 12–14 May 2015.
  • Visualising Water Quality: A Graphical Index for Drinking Water System Performance. OzWater, Adelaide, Australia. 12–14 May 2015.
  • Resolving the Consumer Involvement Paradox in Tap Water Services. World Water Conference, Lisbon, Portugal. 21–26 September 2014.
  • SERVAQUA: Towards customer focused service quality measurement of potable reticulated water services. AMS World Marketing Congress, Melbourne, Australia. 18 July 2013.
  • The incompleteness theorem of performance measurement in service delivery. World Business Capability Congress, Auckland, New Zealand. 5–7 December 2012.

Conference Presentations


Guest Blog Posts