Dr Peter Prevos trained initially as a carpenter. But, even before leaving technical high school his teachers already told him to be too clumsy to swing a hammer. Peter thus moved on to study architecture at university. But, after one year of sketching and draughting, the lecturers decided that he was not creative enough to be an architect. Not perturbed by this second disappointment he chose to become a civil engineer.
Peter even had an engineering career which allowed him to travel around the world, building islands, bridges and pipelines, destroying nature everywhere he went. But, even early in his career, Peter decided not to be technical enough to be an engineer and started studying philosophy and management. He holds a PhD from La Trobe University with a dissertation about the practical implementation of Service-Dominant Logic in water utilities.
Peter currently works for a regional water corporation in Victoria, Australia where he manages the Data Science team. In his spare time, he performs magic shows and maintains a website with philosophically oriented musings.
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- Prevos, P. and Goetz, M.K. (2018). Tasting Water to Improve Customer Outcomes. Water e-Journal (3)2, 1–6 (DOI 10.21139/wej.2018.019) Executive Summary.
- Prevos, P. (2017). Customer Experience Management for Water Utilities. London: International Water Association.
- Prevos, P. (2017). Lifting the ‘Big Data’ veil. Creating Value through Applied Data Science. Water e-journal (2)1, 1–5 (DOI 10.21139/wej.2017.008). Executive Summary.
- Goetz, M. K. and Prevos, P. (2016). Tap Crawl from Down Under. Journal AWWA (108)12, 47–53 (DOI 10.5942/jawwa. 2016.108.0192).
- Prevos, P. (2016). Servaqua: Towards a Model for Service Quality in Potable Reticulated Water Services. In C. Campbell & J.J. Ma (Eds.), Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing (p. 366–375). Cham: Springer International Publishing. (DOI: 10.1007/978-3-319-24184-5_95).
- Prevos, P. and Sheehan, D. (2015). Health-Based Targets performance reporting. Water: Journal of the Australian Water Association (42)7, 62-64.
- Source Magazine (April 2018) The Customer is Always Right (book review).
- VicWater (November 2017), Coliban Water Shares Expertise in Vietnam.
- Bendigo Advertiser (March 2017), Coliban Water holds tap water taste test at Lake Weeroona.
- Current (August 2016), Best OzWater Poster.
- La Trobe University, Bendigo MBA student wins scholarship.
- Bendigo Weekly (8 May 2009), Top Gong for Water Maestro.
- Bendigo Magazine (May 2009), Pick a Card …
Conference Papers & Posters
- ServAqua: Towards a Customer-Focused Model for Service Quality in Water Utilities. World Water Conference, Brisbane. October 2016.
- Lieverloo, J. H. M. van, et al. (2016). Internationally observed correlation between frequencies of (faecal) indicators and mean heterotrophic plate counts in drinking water. Presented at the World Water Congress, Brisbane, Australia: IWA.
- Tap Crawl: Using Taste testing as a tool to transform employee perceptions of the customer experience. OzWater, Melbourne, 10–12 May 2016. Michael Flynn Award for the Best Poster.
- Health-Based Targets performance reporting: Virtual SCADA tags to facilitate data analysis. OzWater, Melbourne, 10–12 May 2016.
- The Customer is Always Right: External Factors Influencing Perceptions of Quality in Tap Water Services. OzWater, Adelaide, 12–14 May 2015.
- Visualising Water Quality: A Graphical Index for Drinking Water System Performance. OzWater, Adelaide, Australia. 12–14 May 2015.
- Resolving the Consumer Involvement Paradox in Tap Water Services. World Water Conference, Lisbon, Portugal. 21–26 September 2014.
- SERVAQUA: Towards customer focused service quality measurement of potable reticulated water services. AMS World Marketing Congress, Melbourne, Australia. 18 July 2013.
- The incompleteness theorem of performance measurement in service delivery. World Business Capability Congress, Auckland, New Zealand. 5–7 December 2012.
- Communication to Non-Water Professionals, World Water Congress (Tokyo, September 2018)
- Tap Water Value Proposition: Theory and Practice, World Water Congress (Tokyo, September 2018)
- Conference Chair, Industrial IoT Summit, Sydney (August 2017).
- International keynote speaker, Asset Data & Insights Conference, Auckland (July 2017).
- Data Science from a Strategic Business Perspective (2017). R User Group Melbourne.
- Digital Interactions for the Customer-Centric Utility, World Water Congress, International Water Association, Brisbane, 12 October 2016 (session chair).
- Competition for Water Utilities: Lessons from the Electricity Sector. VicWater Conference, 11–12 September 2014, Melbourne.
- The Invisible Utility: Service Quality in Essential Services. Presented at the Smart Utilities Australia/New Zealand 2013 conference, 25–27 November 2013, Melbourne.
- From Asset Performance to Customer Experience. Presented at the VicWater Conference, 12–13 September 2013, Melbourne.
- The Invisible Water Corporation. Presented at the VicWater Conference, 13–14 September 2012, Melbourne.
- Book review: Finnish water services: experiences in global perspective (Book Review). Australasian Journal of Environmental Management, 1–2. (DOI 10.1080/14486563.2018.1487375).
- Foreword, Goetz, Melanie K. (2017) Communicating Water’s Value Part 2: Stormwater, Wastewater & Watersheds.
- Australian Water Association, Water utilities ready for next wave of SCADA data analysis (18 April 2016).
- Book Review, Goetz, Melanie, K. (2014) Communicating Water’s Value: Talking Points, Tips & Strategies. AWWA.
- Customer Service in Tap Water. Three Minute Thesis presentation.
- National Water Commission (2011). Urban Water in Australia: Future Directions.
- Peter Prevos and Ian Watson, The Effects of Privatisation on Customer Satisfaction in the Water Supply Chain (2009).